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LOYALTY PROGRAM
25 March 2024
Our Maje Loyalty Program (the "Program") is operated and administered by AZ Retail Limited in Hong Kong and SMCP Macau Limited in Macau (collectively, "we”, "our" or "us"). The Program will provide its members (“Member”) the opportunity to receive certain benefits from time to time ("Benefits”). PLEASE READ THESE TERMS AND CONDITIONS THAT ARE APPLICABLE TO THE PROGRAM ("THESE TERMS") CAREFULLY.
BY PARTICIPATING IN THIS PROGRAM, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED ALL THESE TERMS AND AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE.
Members acknowledge and agree that their participation in the Program is subject to and contingent on Member’s acceptance of our Privacy Policy found at: www.maje.com.hk/en_HK/legal-notice/legal_notes.html, Cookie Policy found at: https://www.maje.com.hk/en_HK/cookies-policy/cookies-policy.html, and Terms and Conditions of the website of Maje (http://www.maje.com.hk) found at: https://www.maje.com.hk/en_HK/general-terms-of-sale/terms.html . These policies and terms and conditions are deemed to be incorporated into these Terms.
Members acknowledge and accept that these Terms may at any time be changed or modified by us and that continued participation in the Program will constitute an acceptance of such change. Any changes or modifications will be effective immediately upon posting the revisions to www.maje.com.hk (“Website”).
You waive any right you may have to receive specific notice of such changes or modifications. Therefore, you should review these Terms and applicable policies from time to time to understand the terms and conditions that apply to the Program. If you do not agree to the Terms, you must stop participating in the Program.
1. MEMBERSHIP & ELIGIBILITY
1.1. Membership to the Program ("Membership") is limited to: (a) individuals in their personal capacity only; and (b) one Membership account per individual. Individuals must be least 18 years of age or have reached the age of majority, if older under applicable local laws. It is a Member’s sole and exclusive responsibility to ensure that they comply with these age requirements in order to legitimately benefit from the Membership.
1.2. Enrolment in the Program can be made through designated channels which are valid at the time of the enrolment (such as online at www.maje.com.hk/en_HK/register and in physical Maje stores in Hong Kong/ Macau). You represent and warrant that all information submitted by you in relation to your application for Membership shall be complete, true, accurate and up-to-date. You shall promptly notify us upon becoming aware that any information provided by you to us is no longer complete, true, accurate or up-to-date. Application for Membership is subject to our approval in our sole discretion, which decision shall be final and unfettered. Under no circumstance would any reason for refusing any action be given.
1.3. We may immediately suspend or terminate a Member’s Membership at any time without notice and/or for any reason, and in our sole discretion; including without limitation, if we suspect (even if not proven) the Member has breached or violated these Terms, engaged in misuse or wrongdoing in connection with the Program, acted in a fraudulent, inappropriate, hostile or abusive manner, failed to pay any amount due to us, acted in a manner inconsistent with any applicable law, regulation, rule or ordinance. Such termination will result in an automatic forfeiture of any Benefits and Member will no longer be able to participate in the Program (a record of such termination will be retained on our records). Nothing contained in these Terms shall limit us in the exercise of our legal or equitable rights or remedies.
1.4. You will only become a member and may enjoy the benefits provided to Members , if we, in our sole discretion, approve your application for Membership and decide to grant you Membership, then Your Membership will be valid for such period as we may specify from time to time. You shall upon our request, at any time and for any reason, prove your Membership and/or your eligibility as a Member to our satisfaction and produce such documentary proof in support of the eligibility as we shall deem fit.
1.5. You may not transfer or assign Your Membership to any third party.
1.6. Our Affiliates may also have similar loyalty programs. Membership to the Program does not confer any rights or benefits in any program of our affiliates.
1.7. Any offers, benefits, gifts, vouchers, products or services provided by us to Members (or a select group of Members) in relation to the Program: (i) shall be prescribed, amended, provided, offered or terminated, from time to time, at our sole discretion, without any liability to you; and (ii) cannot be exchanged for cash or cash equivalent.
1.8. Members are solely responsible for ensuring that access to their online membership in the Program is protected using a confidential and strong/secure password, and such password must not be disclosed to any other party. We cannot be held liable for the consequences of any unauthorized access to a Member’s account.
1.9. Any Membership that has been inactive for a period of not less than three (3) years may be terminated by us, in its sole discretion, with any unused Benefits being forfeited.
2. MEMBERSHIP TIER
2.1. Currently, there are 4 tiers of Membership: Clover, Silver, Gold and Star. Upon successful application for Membership, Members will be automatically enrolled in the Program with the Clover Membership. We will monitor your accumulated eligible spending recorded under your Membership and adjust your Membership level upwards or downwards by referring to the scale of Membership qualifications published (which may be adjusted by us at any time) on our Website or howsoever announced.
2.2. By satisfying the entry criteria prescribed for a specific tier, a Member will be accordingly upgraded to that tier of Membership and start enjoying the benefits associated with that particular tier. Unless otherwise stated, the entry criteria can be satisfied only by an accumulation of spending through eligible purchases of products from physical Maje stores in Hong Kong/ Macau or our Website.
2.3. For avoidance of doubt, the eligible spending shall only include the actual amounts successfully received by us for payment of products from physical Maje stores in Hong Kong/ Macau or our Website. All payments for e-gift cards, gift cards, packaging, interest, taxes or shipping will be deemed excluded.
2.4. Once a Member is upgraded to any tier above Clover Membership, he/she shall be entitled to remain in that tier for a minimum of 12 months from the date of becoming a Member of that tier of Membership and receive the corresponding tier benefits, regardless of the eligible spending within that period of time. Thereafter, the tier of Membership shall be re-assessed by reference to the accumulated eligible spending during the time he/she stayed in that upgraded tier.
2.5. All tier movements are subject to our sole discretion.
2.6. No Member may transfer, assign or otherwise dispose of their Membership to a third party. No benefit or offer received from us shall be transferred, bartered or sold.
Clover Membership
2.7. Upon successful application for Membership, Members will be automatically enrolled in the Program with the Clover Membership.
Silver Membership
2.8. After having made any amount of eligible spending, you will advance to Silver Membership.
2.9. The Silver Membership will be automatically renewed for successive periods of 12 months.
Gold Membership
2.10. After having accumulated eligible spending of HKD/ MOP 20,000 within 12 months or purchased HKD/ MOP 9,000 or above of regular priced products in a single transaction, you will advance to Gold Membership.
2.11. If you advanced to Gold Membership through the accumulation of eligible spending of HKD/ MOP 20,000 within 12 months, you will receive a HKD/ MOP 300 Upgrade Voucher (“ Gold Upgrade Reward ”).
2.12. To maintain the Gold Membership, you must accumulate eligible spending of HKD/ MOP 8,000 during each consecutive 12 months’ period following the date of becoming a Gold Member.
2.13. If you do not accumulate eligible spending of HKD/ MOP 8,000 in 12 months, your tier of Membership shall be re-assessed by reference to the accumulated eligible spending during the 12 months.
Star Membership
2.14. After having accumulated eligible spending of HKD/ MOP 30,000 within 12 months or purchased HKD/ MOP 20,000 or above in a single transaction, you will advance to Star Membership.
2.15. If you advanced to Star Membership through the accumulation of eligible spending of HKD/ MOP 30,000 within 12 months, you will receive a HKD/ MOP 1,000 Upgrade Voucher (“Star Upgrade Reward”).
2.16. To maintain the Star Membership, you must accumulate eligible spending of HKD/ MOP 20,000 during each consecutive 12 months’ period following the date of becoming a Star Member.
2.17. If you do not accumulate eligible spending of HKD/ MOP 20,000 in 12 months, your tier of Membership shall be re-assessed by reference to the accumulated eligible spending during the 12 months.
3. MEMBERSHIP BENEFITS
3.1. The Gold Upgrade Reward and Star Upgrade Reward (collectively, “Upgrade Rewards”) will be automatically loaded onto your account when you advance to the relevant tier of Membership and will be available to you until the last day of the immediately following month. The Upgrade Rewards will expire after the last day of the month immediately following the month in which the Upgrade Reward is loaded onto your account.
3.2. The Upgrade Rewards can only be used for one redemption and for the purchase of products that we may designate from time to time at our selected physical Maje stores in Hong Kong/ Macau or on our Website.
3.3. The Upgrade Rewards cannot be used in conjunction with any other promotions, discounts or offers (except Gold Discount/ Star Discount and Birthday Discounts).
3.4. The Upgrade Rewards shall be provided or prescribed by us on terms and conditions determined in our sole discretion. We reserve our right to change, modify and/ or terminate the Upgrade Reward(s) at any time and in our sole discretion.
3.5. Gold Members can enjoy 10% discount ("Gold Discount") onthe purchase of regular-priced products from selected physical Maje stores in Hong Kong/ Macau or our Website.
3.6. Star Members can enjoy 12% discount ("Star Discount") on the purchase of regular-priced products from selected physical Maje stores in Hong Kong/ Macau or our Website.
3.8. The Gold Discount and Star Discount (collectively, “ Member Discount(s)”) cannot be used for (i) purchases that are paid with e-gift card(s) or gift card(s); (ii) payments for e-gift cards, gift cards, packaging, interest, taxes or shipping.
3.9. The relevant Discounts will be automatically loaded onto your account when you advance to the relevant tier of Membership.
3.10. The Member Discounts cannot be used in conjunction with any other promotions, discounts or offers (except Upgrade Rewards and Birthday Discounts).
3.11. The Member Discounts shall be provided or prescribed by us on terms and conditions determined in our sole discretion. We reserve our right to change, modify and/ or terminate the Member Discount(s) at any time and in our sole discretion.
Birthday Gift
3.12. Silver Members can enjoy 10% birthday discount ("Silver Birthday Discount") on the purchase of all products from selected physical Maje stores in Hong Kong/ Macau or our Website.
3.13. Gold Members and Star Members can enjoy 20% birthday discount (“Gold/ Star Birthday Discount") on the purchase of all products from selected physical Maje stores in Hong Kong/ Macau or our Website.
3.14. The Silver Birthday Discount or the Gold/ Star Birthday Discount (collectively, “Birthday Discount(s)”) (correlating to your tier of Membership) will be automatically loaded onto your account on the first (1st) day of the month immediately preceding the Member’s birthday month (or on such later date when you advance to the relevant tier of Membership that is eligible for the relevant Birthday Discount) and will be available to you until the last day of the Member’s birthday month. The Birthday Discounts will expire after the last day of the Member’s birthday month.
3.15. Star Members registered as a Member in Hong Kong will receive a complimentary gift ("Star Birthday Gift”), and we will contact eligible Star Members about the gifting arrangements.
3.16. The relevant Birthday Discount applicable is associated with your tier of Membership at the relevant time. You can enjoy the Birthday Discount applicable to your tier of Membership at the time of use within the validity period.
3.17. The Birthday Discount cannot be used in conjunction with any other promotions, discounts or offers (except Member Discounts and Upgrade Rewards).
3.18. The Birthday Discounts and Star Birthday Gift shall be provided or prescribed by us on terms and conditions determined in our sole discretion. We reserve our right to change, modify and/ or terminate the Birthday Discount(s) and/ or Star Birthday Gift at any time and in our sole discretion.
Delivery in Hong Kong
3.20. Star Members registered as a Member in Hong Kong can enjoy free standard delivery to a delivery address within Hong Kong on all purchases of products from selected physical Maje stores in Hong Kong.
3.21. The delivery benefit can only be used for the delivery of our own branded products and no third party branded products can be included in the delivery.
3.22. The delivery schedule will be advised by our sales associate at our selected physical Maje stores in Hong Kong.
3.23. Delivery can only be made to a delivery address in Hong Kong and is limited to delivery areas covered by the delivery service provider that we engage from time to time. The Member will be required to provide a valid Hong Kong mobile phone number for delivery registration and an SMS notification of the delivery details may be sent to mobile number provided to us when the item(s) to be delivered is/ are picked-up from our store by the delivery service provider. The delivery agent may call the mobile number provided prior to the delivery. If the delivery is not successful, the store representative will contact the Member for subsequent arrangement.
3.24. The delivery benefit cannot be exchanged for cash or cash equivalent and is non-transferable.
3.25. The delivery benefit shall be provided or prescribed by us on terms and conditions determined in our sole discretion. We reserve our right to change, modify and/ or terminate the delivery benefit at any time and in our sole discretion.
3.26. Silver Members can enjoy HKD/MOP 120 alteration fee on selected garment products purchased from selected physical Maje stores in Hong Kong/ Macau upon a net purchase of HKD/ MOP 3,500 in a single transaction. Silver Members can enjoy such alteration fee on selected garment products purchased from our Website upon presentation of the electronic invoice at selected physical Sandro stores in Hong Kong/ Macau.
3.27. Gold Members can enjoy HKD/MOP 300 alteration fee on selected garment products purchased from selected physical Sandro stores in Hong Kong/ Macau. Gold Members can enjoy such alteration fee on selected garment products purchased from our Website upon presentation of the electronic invoice at selected physical Sandro stores in Hong Kong/ Macau.
3.28. Star Members can enjoy HKD/MOP 450 alteration fee on any garment products purchased from selected physical Maje stores in Hong Kong/ Macau. Star Members can enjoy such alteration fee on any garment products purchased from our Website upon presentation the electronic invoice at selected physical Maje store in Hong Kong/ Macau.
3.29. The alteration benefit offered to our Silver, Gold and Star Members shall be provided or prescribed by us on terms and conditions determined in our sole discretion. We reserve our right to change, modify and/ or terminate the alteration benefit at any time and in our sole discretion.
3.30. For more information relating to alteration services, please consult our sales associate at our selected physical Maje stores in Hong Kong.
4. DATA PRIVACY
4.1. Member accepts and explicitly agrees that personal information which is supplied by or on behalf of Member when enrolling for Membership and/or supplied to and/or obtained by us during the course of the Member’s Membership, will be processed by us in accordance with our Privacy Policy (found at: www.maje.com.hk/en_HK/privacy-policy/legal_notes.html ).
5. CHANGES, TERMINATION AND / OR REMOVAL FROM PROGRAM
5.1. We reserve the right to amend, modify, terminate or cancel the Program, Program structure and/or these Terms at our sole discretion at any time, with or without notice. Program modifications may include changes to Benefits, redemption requirements and the features of special offers. Any changes or modifications will be effective immediately upon posting the revisions to our Website. A Member’s continued use of the Program will constitute acceptance of the amendments and modifications.
5.2. We may immediately suspend or terminate a Member’s membership in the Program at any time without notice and/or for any reason, and in our sole discretion; including without limitation, if we suspect (even if not proven) the Member has breached or violated these Terms, engaged in misuse or wrongdoing in connection with the Program, acted in a fraudulent, inappropriate, hostile or abusive manner, failed to pay any amount due to us, acted in a manner inconsistent with any applicable law, regulation, rule or ordinance, or resides in or relocates to a country where membership is prohibited under applicable law. Such termination will result in an automatic forfeiture of any Benefits and Member will no longer be able to participate in the Program (a record of such termination will be retained on our records). Nothing contained in these Terms shall limit us in the exercise of our legal or equitable rights or remedies.
5.3. Members acknowledge and agree that we reserve the sole and exclusive right to the interpretation of these Terms. In the event of any dispute with Members, our determination of the dispute will be final, without right of further appeal.
5.4. If you decide that you no longer want to be a Member, you may notify us of your wish to cancel your Membership by email at cs-asia@eshop.maje.com .
5.5. If your Membership is revoked or otherwise cancelled, any rewards or benefits in your account will be forfeited immediately and the same cannot be reinstated.
6. DISCLAIMERS
6.1. We make no warranties or representations, express or implied with respect to type, quality or fitness of goods or services provided through the Program or by us. Any content or materials provided to you in relation to the Program, Benefits or any other offers, promotions, rewards or benefits are for your general reference only, and are not intended to amount to any advice, guarantee, representation or warranty on which you should rely.
6.2. We are not responsible for: (a) any loss or misdirection of, or delay in receiving, any Member application, correspondence, redemption requests, or Benefits; (b) theft or unauthorised redemption of Benefits; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, and errors in the awarding of Benefits to Members. We reserve the right to correct, without notice, any errors.
6.3. You agree that no claims or actions in contract, warranty or in tort (including negligence) arising out of, or related to, your participation in the Program, use of any rewards or other benefit or these Terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
7. LIMITATION OF LIABILITY
7.1. To the fullest extent permitted by applicable law, we (including our directors, officers, agents, consultants and associates, along with our related companies (including affiliate and subsidiary companies)) will not be liable to you for any loss or damages of any kind (whether direct, consequential, indirect, economic or otherwise (including loss of profits)) arising out of or in connection with these Terms, your application for Membership, your Membership, your participation in the Program and/or any benefits or offers in relation to the Program, including but not limited to changes to or termination of the Program, your Membership or any benefits or offers in relation to the Program. To the fullest extent permitted by applicable law, the limitations on our liability set forth herein shall apply whether in contract, warranty, tort (including negligence) product liability, strict liability, or otherwise, even if we or our authorised representatives have been advised of the possibility of such damages.
8. INDEMNITY
8.1. To the fullest extent permitted by applicable law, you agree to indemnify and hold us harmless against all actions, proceedings, liabilities, claims, loss, damages and reasonable costs and expenses which may be taken against us or which we may suffer, sustain or incur (as the case be) as a result of your participation in the Program except to the extent caused by the gross negligence or wilful misconduct on our part.
9. ENTIRE AGREEMENT
9.1. These Terms, together with those incorporated herein or referred to herein constitute the entire agreement between the Members and us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified except as agreed in writing, or as may be unilaterally amended or modified by us in accordance with these Terms.
10. GOVERNING LAW AND DISPUTES
For Members registered in Hong Kong
10.1. These Terms and the Program are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China ("Hong Kong”).
For Members registered in Macau
10.2. These Terms and the Program are governed by and construed in accordance with the laws of the Macau Special Administrative Region of the People’s Republic of China ("Macau”).
10.3. In case of any dispute, we reserve the right of final decision.
11. LANGUAGE
11.1. These Terms are written in the English and may be translated into Chinese or any other languages. In the event of any discrepancy or conflict between the different language versions of these Terms, the English version shall prevail.
12. ADDITIONAL INFORMATION ON THE PROGRAM
12.1. If you have any questions regarding the Program, please contact us at cs-asia@eshop.maje.com
